Frequently Asked Questions

Q. Do I have to deal with potentially disturbed/upset road users?

A. NO, our trained operators will act as your buffer; you will be notified via SMS that an accident report has been mailed to you.

Q How do I know where the incident occurred?

A. How Do I Drive uses a sophisticated road map system; wherever possible a map printout will be attached showing the exact location marked on it.

Q. Will my drivers feel offended by the decal?

A. How do I drive has a positive approach in this matter: we do not say “bad driving”, but rather, we encourage Good driving, thus positive reporting.

Q. How do I know whether or not the reporting of an incident is accurate?

A. How do I drive will lead the caller through a questionnaire, and no anonymous caller will be dealt with. A contactable telephone number or email address will be stored in our Database.

Q. Are my company details safe?

A. How do I drive is committed to a strictly confidential policy statement: NO information from any of our subscribers will be disclosed to a 3rd party.

Q. Do I as a caller need to fear any intimidation?

A. No your details are treated with strict confidentiality and will not be disclosed to a 3rd party.

Q. I am not comfortable with talking to a call centre operator. Can I lodge a complaint in writing?

A. Yes, a preformatted driver violation report is just a click away, but don’t forget to leave a valid email address.

Q. My vehicle is fitted with a “black box”. Do I still need the How Do I Drive programme?

A. By contrast, studies of the installation of electronic monitoring “black boxes” in commercial fleets and passenger vehicles have shown a reduction of only 20% in accidents, compared to a substantially greater reduction of up to 50% in accidents for vehicles equipped with How Do I Drive stickers.